Live Remote Assistance
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| Do you need a quick solution to a technical problem? With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution. |
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How to Get Support:
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| A member of our support team will talk with you first to determine the nature of the problem. Please contact us through the Univers Customer Care Line at (877) 678-6483 Monday to Friday, 8am to 5 pm (eastern time). |
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| You will find the answers to security questions and system configuration requirements on our FAQ page. You can also view a demonstration of a screen-sharing session. |
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How It Works:
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Step 1: |
Once you are on the phone with a member of our support team, you will be directed back to this page to initiate the screen-sharing session. Complete the fields below, select your support representative from the drop-down menu and click the Continue button. |
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| Step 2: |
You are prompted to download a small virus-free plug-in. |
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| Step 3: |
With your permission, your support representative can view your screen and share control of your mouse and keyboard. |
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| Step 4: |
You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time. |
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